FAQ

How long does delivery take?

The delivery time can vary depending on the product, size, availability and shipping method. Where available, you will find more details directly on the product page or during checkout.

How much does shipping cost?

Shipping is free for all orders. No additional shipping costs are charged at checkout.

Are all products available immediately?

Availability can vary from product to product. If a product can be ordered, it can usually be purchased through the shop. Should anything change with an order, we will let you know as quickly as possible.

Where can I find product information?

Product information such as material, dimensions, variants and further details can be found, where available, directly on the respective product page. If any information is missing or you would like to know more before buying, please get in touch.

Can I return a product?

Information on returns and withdrawal can be found on our page “Returns & Withdrawal”. For questions about an order, please contact us with your order number.

What should I do if a product arrives damaged?

Please contact us as soon as possible. Send us photos of the packaging and the damaged product together with your order number so that we can look into the case.

Can colours and materials differ from the images?

We aim for the most realistic representation possible. Depending on the screen, lighting, material and surface, colours, textures and proportions may appear slightly different.

Which payment methods are available?

The available payment methods are shown during checkout. More information can be found on the page “Payment methods”.

How can I contact Lorenz Laurent Home?

You can reach us via the “Contact” page. If your question concerns an existing order, please include your order number where possible.