Shipping & Delivery

Shipping terms

We currently deliver to all countries of the European Union and to Monaco.

Shipping costs

Shipping is free for all orders. No additional shipping costs are charged at checkout.

Delivery times

The delivery time depends on the product ordered, its availability and the shipping method. Smaller home accessories and decorative items may have different delivery times than furniture, sofas or particularly large and bulky products.

Because products are first sourced, received and prepared for shipping before onward transport, a uniform delivery time cannot currently be given for the entire range. The expected delivery time is checked once the order has been received and communicated to the customer as soon as possible.

Should a product not be available for delivery within a reasonable period, we will inform the customer without delay and agree on how to proceed.

Shipping method

Small and medium-sized products are usually shipped as parcels. Large, heavy or bulky products may be delivered by a freight carrier.

The shipping provider is selected according to the size, weight, delivery address and nature of the order.

Partial deliveries

If an order consists of several products with different delivery times or shipping methods, it may be delivered in parts. This does not incur any additional shipping costs for the customer.

Shipment tracking

As soon as a shipment has been dispatched and tracking is available, the customer receives a shipping confirmation by email with the corresponding tracking number or a tracking link.

Delivery address

The customer is responsible for providing a complete and correct delivery address when placing the order. Changes to the delivery address should be communicated to us as soon as possible. Once the order has been handed over to the shipping provider, it may no longer be possible to make changes.

Receiving large deliveries

For furniture, sofas and other large products, the delivery address must be accessible to the selected carrier. Before ordering, the customer is responsible for checking that doors, stairwells, lifts and other access routes are large enough for the product ordered.

Unless expressly agreed otherwise, delivery does not include assembly, installation or the disposal of packaging material or existing furniture.

Transport damage

Visible damage to the packaging should, where possible, be documented immediately on delivery and reported to the shipping provider and to Lorenz Laurent Home. This does not affect statutory warranty rights.

Contact

For questions about an order or delivery, you can reach us at:

Lorenz Laurent Home
Email: info@laurent-home.com | Contact