This English version is provided for convenience. Only the German version is legally binding.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party other than the carrier designated by you, take possession of the last goods.

To exercise your right of withdrawal, you must inform us (Laurent Home, info@laurent-home.com) of your decision to withdraw from this contract by means of a clear statement (e.g. by email). You may use the model withdrawal form at the end of this page, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired. After your declaration of withdrawal, you will receive the return information and a return label with the return address from us.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return costs

You bear the direct costs of returning the goods. For items that can be sent as a parcel, these costs amount to approximately EUR 5 to 20 depending on size and weight. For items that cannot be returned by post and must be collected by a freight carrier (bulky goods, e.g. sofas, tables, large lights), the costs are expected to be up to EUR 90 for smaller bulky goods and up to EUR 200 for large bulky goods. The actual amount depends on size, weight and delivery address; we will tell you the amount before collection.

Please do not send anything back carriage unpaid – we cannot accept unpaid shipments. Contact us beforehand at info@laurent-home.com and we will arrange the return together.

Exclusion of the right of withdrawal

The right of withdrawal expires prematurely for contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery. There is no right of withdrawal for goods made to your specifications or clearly tailored to your personal needs.

Damage and transport damage

Please check your order on receipt and contact us immediately at info@laurent-home.com if an item is damaged or incorrectly delivered. Your statutory warranty rights remain unaffected.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To Laurent Home, info@laurent-home.com:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)
— Ordered on (*)/received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate