This English version is provided for convenience. Only the German version is legally binding.

General Terms and Conditions

1) Scope

1.1 These terms and conditions of Lorenz Laurent Home (owner: Marcel Doppelreiter, Austria; contact: info@laurent-home.com – full details in the Legal Notice), hereinafter “Seller”, apply to all contracts for the delivery of goods concluded between a consumer or business (hereinafter “Customer”) and the Seller via the online shop laurent-home.com. The Customer’s own terms are rejected unless otherwise agreed.

1.2 A consumer is any natural person who enters into a legal transaction for purposes that can be attributed neither to their commercial nor to their independent professional activity. A business is anyone who, when entering into the legal transaction, acts in the exercise of their commercial or independent professional activity.

2) Conclusion of contract

2.1 The product presentations in the online shop do not constitute binding offers by the Seller but an invitation to the Customer to place an order.

2.2 By completing the ordering process (clicking the order button that commits to payment), the Customer submits a binding offer for the goods in the shopping basket.

2.3 The Seller may accept the offer within five days by sending an order confirmation by email, delivering the goods or requesting payment – whichever occurs first. If the Seller does not accept the offer within this period, it is deemed rejected and the Customer is no longer bound. When paying via an online payment service (e.g. Visa, PayPal), the contract is concluded as soon as the Customer completes the ordering process by initiating the payment.

2.4 The contract text is stored and sent to the Customer by email together with the order confirmation. Before submitting the order, the Customer can correct their entries at any time using the usual keyboard and mouse functions. The contract is concluded in German.

2.5 Order processing and communication take place by email. The Customer must ensure that the email address provided is correct and that emails from the Seller can be received (including with regard to spam filters).

3) Right of withdrawal

3.1 Consumers have a statutory right of withdrawal. Details, including return costs, are set out in the Seller’s withdrawal policy.

3.2 The Customer bears the direct costs of returning the goods. For parcel goods, these amount to approximately EUR 5 to 20 depending on size and weight; for bulky goods that must be collected by a freight carrier, an expected maximum of EUR 90 (smaller bulky goods) or EUR 200 (large bulky goods). Details in the withdrawal policy.

4) Prices and payment terms

4.1 All prices stated are total prices including statutory VAT. Any additional delivery and shipping costs are stated separately for the respective product or during the ordering process.

4.2 The available payment options are communicated to the Customer in the online shop or during the ordering process.

4.3 For payment via “Shopify Payments”, payment is processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. The individual payment methods offered through it are shown during the ordering process.

4.4 If a payment method offered by PayPal is selected, payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use.

5) Delivery and shipping terms

5.1 Delivery is made within the delivery area stated in the shop (countries of the European Union and Monaco) to the delivery address provided by the Customer. The delivery time is stated on the respective product page; details can be found on the shipping page.

5.2 Bulky goods are delivered by freight carrier; the Seller or the carrier agrees the delivery date with the Customer.

5.3 If delivery fails for reasons for which the Customer is responsible, the Customer bears the reasonable costs incurred as a result. This does not apply to the outbound shipping costs if the Customer validly exercises their right of withdrawal.

5.4 For consumers, the risk of accidental loss and accidental deterioration of the goods passes only upon handover to the Customer or a person authorised to receive them. For businesses, the risk passes upon handover to the carrier.

5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper supply by its own suppliers, provided the Seller is not responsible for the non-delivery and the Seller had placed a specific matching order with its supplier. In the event of non-availability, the Customer will be informed without delay and any consideration already paid will be refunded without delay.

5.6 Self-collection is not possible for logistical reasons.

6) Retention of title

The goods delivered remain the property of the Seller until paid in full.

7) Warranty

7.1 The statutory warranty provisions apply. For consumers, the warranty period for movable goods is two years from handover.

7.2 Consumers are asked to report goods with obvious transport damage to the delivery company and to inform the Seller at info@laurent-home.com. Failure to do so has no effect on statutory warranty claims.

7.3 If the Customer acts as a business, the warranty period for new goods is one year from delivery; the choice of the type of subsequent performance lies with the Seller.

8) Liability

8.1 The Seller is liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act.

8.2 In the case of slight negligence, the Seller is liable only for breach of essential contractual obligations, limited to the typical, foreseeable damage. Otherwise, liability for slight negligence is excluded. With respect to consumers, this exclusion does not apply to personal injury.

9) Note on images

Some of the mood and product images were created or edited with the help of artificial intelligence. Only the information in the product description, in particular material, dimensions, colour and scope of delivery, is decisive for the characteristics of the delivered item.

10) Applicable law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state of their habitual residence.

11) Place of jurisdiction

If the Customer acts as a business, the exclusive place of jurisdiction for all disputes is the competent court at the Seller’s registered office. For consumers, the statutory places of jurisdiction apply.

12) Alternative dispute resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. Consumers resident in Austria may contact the Austrian consumer arbitration service (www.verbraucherschlichtung.at).